Frequently Asked Questions

Feel free to contact us if we don’t answer your question below …

What is Lara's Labyrinth?

You and your team are locked in a room (sort of) and have 60 minutes to escape by finding all the clues and solving puzzles You help each other figure out how to get out. But, our rooms also have been designed for a very special interactive live-action game that uses the latest high tech to really enhance your experience. It’s kind of like being in a “live video or movie”. You interact with each Room’s physical space in as many different ways as possible to find what you need to escape. Our 5G technology is cutting edge and designed to make your escape feel as real as possible but always under your control. We spared no expense. We will also be one of the first Escape Rooms that will be introducing new games often. Rotating games and updating to the next generation technology allows Lara’s Labyrinth to be the innovative leader in bringing a different and fresh take in our industry.

Am I really locked in? / What if I get stuck?

You are never really “locked” in. You can exit at any time and our Labyrinth Masters are always on-duty and will help you exit the room if needed. They use live video and audio monitoring cameras to help you out for any reason. They have been known to provide some intriguing clues to get you back on track. Clues are there to help guide you, so don’t be afraid to ask for hints. A majority of our participants will navigate through at least 90% of the gameplay without help. While some might feel the urge to not ask for hints, we encourage you to use them if time is getting short. We have so many amazing reveals and Easter eggs for you to enjoy, replaying the game to complete one or two final puzzles you didn’t complete is often unnecessary.  That being said, if you are a true blood escape room gamer and refuse to ask for help, we will allow you to replay the game at a discounted rate, just book with your Labyrinth Master before leaving. 



What if I'm late to my booking or need to cancel?

Please arrive 10 minutes prior to your start time. IF YOU ARE RUNNING LATE : Call us! We understand that things happen and sometimes folks run late, despite the best of intentions. We may still be able to accommodate you. If you are more than 15 minutes late, we cannot guarantee a full hour of game time as this will interrupt other bookings which isn’t fair to those to arrive on time.
CANCELLATIONS: Our cancellation and refund policy can be found here.

Do I need a reservation ?

YES ! Reservations are highly encouraged. Sometimes we are able to accommodate walk-ins but if there is a specific time you would like to play, reserving is the best way to guarantee you will have the start time you prefer. 

Will the rooms be private booking or will we be playing with others?

Currently all booking are private 

What are the age restrictions?

We do not have an age restriction. However, Guests under the age of 16 have to be accompanied by an adult. That adult does not have to play in the escape room but has to stay on site.   

Children under 5 are always free!

Are all your rooms handicap accessible?

Some of the larger rooms will be wheelchair accessible. Rooms that accommodate wheelchairs will have “handicap accessible” noted on their page.

Do I have to sign a waiver?

Yes, waivers are on our Web site. All participants are not required to sign them, by signing the waiver at purchase, you are agreeing that all parties in your group have read and are bound to the waiver WAIVER

What do I do with my phone or personal belongings?

Our free lockers with keys are currently available along with coat hooks for your convenience. You may bring your cellphone into the rooms however photos and videos during gameplay are strictly prohibited. 

Do you offer discounts? / Do you sell gift cards?

Yes and yes! Mystery deal days would appear as a popup upon visiting our home page. Gift cards can be purchased in the link below GIFT CARD.

How can I join your team?

If you are interested in joining our super awesome team, please start by filling out this short application. You can also send us an email at or call us at 860-200-8781 if you have any questions or would like to follow-up after applying. Please allow us at least one week to review your application before anticipating a response from our hiring team.